A potential new client called me to find out more about in home pet sitting, how we do it, and so on. She inquired if this was a full time pet sitting business, or a part time hobby.
I was proud to answer that not only is this a full time business, but I also employ 26 other people who love animals as much as I do. We do this because of our passion for animals-not only cats and dogs, but small pocket friends, too. We do it because we don’t want corporate jobs, most of us prefer four legs to two, enjoy flexible schedules, and enjoy working for a growing and successful company.
When I quoted the price of our visits, the potential client felt uneasy about telling me our rates were too high. I hopefully calmed her worries by saying that it wasn’t the first time I’ve heard it, and it won’t be the last, either. My business isn’t for everyone, nor is everyone for us. When the best care is what you seek-we are the ones to engage, but if price is your concern, we are not the best fit. I like to compare Kia to BMW, but that’s just my take on it.
I helped this woman decipher the differences. I asked her to ask the following questions:
- Are they employees or independent contractors? (IC’s legally can do whatever they wish, as long as they show up! A company has zero control on the client, as technically, the IC dictates the care and how its accomplished)
- Are they insured and bonded? What does the policy look like?
- What is the back up plan if the sitter hits the lottery and decides not to walk Fluffy for the rest of the gig?
- How long have they been in business? What is their track record?
- What type of training do you do with your employees?
- Ask about insurance claims. We have one in seven years in business. I’m unhappy we have one, but all things considered, doing over 22,000 visits a year, its not a bad record at all.
- How long do your employees stay with your company? I have team members celebrating their 4th anniversary!
- Ask for references. If a business is transparent, they will gladly want to share their wonderful comments and have you speak directly to their beloved clients!
Another concern, if price isn’t the main dictator, is how does the company screen its employees? We do criminal background checks, check 5 business references, have all employees do a 150 question background check which rates their ethics and work history, and we train with at least 3 senior members for a week before they start a route of their own. I only hire people who I would allow in my own home. No one would even think of stealing or missing a visit. Ever.
So, if you are looking for a professional, let reputation speak for itself and hire a trustworthy company-Wisconsin Pet Care!